Free Shipping On All Orders
Refund and Returns Policy

1. Return Eligibility

  • 30-day return window from delivery date

  • Items must be:

    • In original condition

    • With all accessories (mallets, songbooks, etc.)

    • In undamaged packaging

2. Non-Returnable Items

  • Personalized/customized instruments

  • Teething toys (for hygiene reasons)

  • Digital downloads (sheet music, apps)

  • Clearance/final sale items

3. Return Process

  1. Request Authorization:

  2. Receive Instructions:

    • We’ll provide return label

    • Special instructions for large items

  3. Ship Your Return:

    • Use provided packaging

    • Include all original materials

4. Refund Details

  • Processing time: 3-5 business days

  • Method: Original payment

  • Deductions:

    • $7.99 return shipping

    • 10% restocking fee (some items)

5. Exchanges

We offer exchanges for:

  • Defective products

  • Wrong items shipped

  • Size exchanges (where applicable)

6. Warranty Claims

1-year warranty covers:

  • Manufacturing defects

  • Material flaws

  • Workmanship issues

Does not cover accidental damage or misuse

7. Contact Us

For returns:
📧 help@beckman.store
📞 +1 2098910796 (Mon-Fri, 9AM-5PM PST)