1. Shipping Destinations
We currently ship to:
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All 50 U.S. states
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U.S. territories (Puerto Rico, Guam, USVI)
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APO/FPO addresses
Note: Some battery-operated toys have shipping restrictions.
2. Order Processing
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Standard processing time: 1-2 business days
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Holiday processing: 3-5 business days (Nov-Jan)
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Custom instruments: Additional 3-5 days processing
Orders placed after 2 PM PST are processed the next business day.
3. Shipping Methods
| Method | Delivery Time | Best For | |
|---|---|---|---|
| Standard | 3-7 business days | Most orders | |
| Expedited | 2-3 business days | Last-minute gifts | |
| Overnight | 1 business day | Urgent needs |
Delivery times are estimates, not guarantees
4. Special Shipping Considerations
For Musical Instruments:
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Pianos and drums require special packaging
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Xylophones ship in protective foam
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String instruments include humidity controls
Holiday Shipping Deadlines
| Holiday | Standard | Expedited | Overnight |
|---|---|---|---|
| Christmas | Dec 12 | Dec 19 | Dec 22 |
| Easter | April 5 | April 10 | April 12 |
5. Order Tracking
You’ll receive:
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Order confirmation email
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Shipping notification with tracking
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Delivery confirmation
Track your package through our website or carrier’s portal.
6. Shipping Issues
Damaged Shipments
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Inspect immediately upon delivery
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Report within 48 hours with photos
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We’ll replace or refund
Lost Packages
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Contact us after 7 business days late
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We’ll initiate carrier investigation
Wrong Items
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Contact us within 14 days
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Include photos of received items
7. International Shipping
Currently unavailable. Check back for updates.
8. Contact Us
For shipping questions:
📧 help@beckman.store
📞 +1 2098910796 (Mon-Fri, 9AM-5PM PST)