1. Return Eligibility

• 30-day return window from delivery date

• Items must be:

  • In original condition

  • With all accessories (mallets, songbooks, etc.)

  • In undamaged packaging

2. Non-Returnable Items

• Personalized/customized instruments

• Teething toys (for hygiene reasons)

• Digital downloads (sheet music, apps)

• Clearance/final sale items

3. Return Process

1. Request Authorization:

   • Email help@beckman.store

   • Include order number and reason

2. Receive Instructions:

   • We’ll provide return label

   • Special instructions for large items

3. Ship Your Return:

   • Use provided packaging

   • Include all original materials

4. Refund Details

• Processing time: 3-5 business days

• Method: Original payment

• Deductions:

  • $7.99 return shipping

  • 10% restocking fee (some items)

5. Exchanges

We offer exchanges for:

• Defective products

• Wrong items shipped

• Size exchanges (where applicable)

6. Warranty Claims

1-year warranty covers:

• Manufacturing defects

• Material flaws

• Workmanship issues

Does not cover accidental damage or misuse

7. Contact Us

For returns:
📧 help@beckman.store
📞 +1 2098910796 (Mon-Fri, 9AM-5PM PST)